Booking Conditions Please Read Carefully
 

1- turkeytouristguides.com accepts bookings subject to the following Booking Conditions. A 'Client' is all persons named on the booking form intending to travel with turkeytouristguides.com . A 'Product' is any service sold by turkeytouristguides.com . All Clients will be deemed to have read, understood and accepted all Booking Conditions. To confirm a booking turkeytouristguides.com requires that the agent has taken full payment of all monies due. A contract between the Client and turkeytouristguides.com comes into existence when turkeytouristguides.com has confirmed the booking in writing and issued a Confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters rising from it, is subject to English Law and the exclusive jurisdiction of the English Courts. No employees or representatives of turkeytouristguides.com has any right to alter, vary or waive any of these terms and conditions, not to undertake any liability whatsoever on behalf of turkeytouristguides.com, unless such be in writing and signed by the Director of turkeytouristguides.com reserves the right to decline any booking at their discretion without further explanation.

2- The payment of the required deposit or full payment for a reservation on an escorted or independent tour package constitutes consent to all provisions of the terms and general information contained in this site. We will bill your credit card based on the daily exchange rate stated by the Central Bank of Turkey for the specific date of the transactions, which are including VAT tax in effect at present. We are not responsible for additional credit card fees or discrepancies assessed by your local bank.


BOOKING PROCEDURES DEPOSITS

- Hotel Reservations
A 50% deposit is required upon booking and the full balance will be charged 75 days prior to arrival date.
- Flexible and Custom Made Tour Reservations
A 50% deposit is required upon booking and the full balance will be charged 75 days prior to arrival date of the services commencement.
- Religious Tours and Shore Excursions
A 50% deposit is required upon booking and the full balance will be charged 75 days prior to arrival date of the services commencement.
- Cruise Reservations
Full non-refundable amount is required at time of booking.
- Group Reservations
Special Terms and Conditions will be issued at the time of booking based on different services to be rendered. However full balances are required 3 months prior to commencement of services.



CANCELLATION POLICY

- Hotel Reservation
Prior to 40 days to check in, 1 night charge will be applied.
Prior to 20 days to check in, no refund will be given.
- For All Packages
If cancelled after the first payment, 70% of the deposit will be charged as penalty. 
If cancelled 60 days prior to arrival, 55% of the total amount of the package will be charged as penalty.
If cancelled 55 days prior to arrival 65% of the total amount of the package will be charged as penalty.
If cancelled 45 days prior to arrival 75% of the total amount of the package will be charged as penalty.
If cancelled 44 days prior to arrival, no refund is given.
- Cruise Reservations
Not refundable if cancelled within 50 days of departure.


REFUND OF UNUSED SERVICES

Once a service has commenced, no refunds can be made for any specific tour, accommodation, sightseeing and other services not taken. No refund is given for a partially used Product.

AIR TRANSPORTATION

Please consult your travel agent or the airline for the applicable penalties and/or restrictions. If passengers purchase non-refundable air tickets, turkeytouristguides.com cannot be responsible in the event a tour is cancelled.


NOT INCLUDED IN THE TOUR RATES

Land rates do not include international flights between the countries and domestic flights in the country, unless stated in the itinerary. Any expenses in the passport costs, visas, airport departure taxes, photography fees payable at admission sites, excess baggage, forwarding of baggage and souvenirs, meals not specified on the itineraries, all personal expenses incurred at the hotels and the customary tips to drivers and guides, which are left to passengers discretion are not included.

CHANGES IN YOUR PROGRAM

turkeytouristguides.com reserves the right to change your current hotels, domestic flights, ferry and bus tickets without a notice as some situations are beyond our control. Extra fees and penalties will apply on any flight, hotel, tour or schedule changes made by the clients during touring.


RESPONSIBILITY

turkeytouristguides.com is responsible in making all the arrangements for everything specified in the services and itineraries. All of the carriers, hotels and other services provided in which we bring together in our tours work as independent contractors and are not agents or employees of the company. Nevertheless, all of the service provided bears turkeytouristguides.com guarantee and responsibility for quality service, which we provide all of our customers with. All travel documents issued by turkeytouristguides.com, in written paraphernalia or to the customer, are subject to the terms and conditions specified by the laws of Turkey. In case any of the services included in our tour packages cannot be provided at the time of the tour for reasons beyond the control of the company, than turkeytouristguides.com is responsible in providing equally comfortable and interesting alternatives. Any resulting difference resulting from customer's choice of the alternatives, shall be payable by the customer during their stay. Luggage is carried at the owner's risk and luggage insurance is recommended.


TRAVEL INSURANCE

Adequate insurance is mandatory for all Clients to cover at least but not limited to medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and his personal belongings are the sole responsibility of himself. turkeytouristguides.com accepts no liability on the Client's behalf where turkeytouristguides.com has provided a Product of reasonable standard. Clients are fully responsible for arranging their own insurance.



LIABILITY OF MEDHILLS TRAVEL
turkeytouristguides.com Products and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions Clients are aware of the risks inherent in their chosen travel and Clients undertake such risks at their own volition. turkeytouristguides.com accepts no liability of Client's damages where turkeytouristguides.com has fulfilled its Duty of Care to Clients by providing Products of a reasonable standard. turkeytouristguides.com accepts no liability if there has been no fault on the part of turkeytouristguides.com or its' suppliers, and the reason for the claimed damages was either the Client's fault or a result of unusual circumstances beyond the control of turkeytouristguides.com by force majeure and the consequences of which could not have been avoided even with all due care.
In respect of carriage by air, sea and rail and the provision of accommodation, turkeytouristguides.com's liability in the said cases will be limited in the manner provided by the relevant international conventions. turkeytouristguides.com accepts no liability if additional costs to the Client are incurred through delay, accident or disruption of the Product(s) beyond the control of turkeytouristguides.com by force majeure.


TRAVEL DOCUMENTATION

It is the responsibility of the Clients to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates and all necessary travel documents. turkeytouristguides.com is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by turkeytouristguides.com but without liability.



HEALTH AND CONDUCT

All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any Clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve turkeytouristguides.com from any obligations and liability.



CLIENT EXCLUSION AND LOCAL LAW
Clients agree to accept the authority and decisions of turkeytouristguides.com's and its supplier's employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour without prior notice or any liability on the part of turkeytouristguides.com. In the case of Client ill health, turkeytouristguides.com may make such arrangements as it sees fit and recover the costs thereof from the Client. Passengers agree to comply with the laws and regulations of the countries they travel. turkeytouristguides.com shall not be liable to any Clients who commit illegal or unlawful acts whilst on tour.


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Or you can reach us by our +90-212-458-2191